F.A.Q.

Instacard

How do I access my Instacard?

After you sign up, we create and email your Instacard to you.

You can access your Instacard LINK by searching your inbox for an email from us, called, “Your Instacard Preview is Ready!”

Check your spam folders and filtered emails, if you don’t see it in your main inbox.

If you cannot locate this email, please send an email request to support@realgrader.com or submit a ticket via this link: https://site.instacard.info/contact/

For immediate support or to schedule a meeting, call us at 516-600-0102

How do I update my background / social media / bio / basic info Instacard?

You can access your Instacard Editing Dashboard by visiting https://dashboard.realgrader.com/MyAccount/ManageAccount

How do I add a Video to my Instacard?

To add a video to your Instacard you can either install a video as your background or you can add a video thumbnail to your “”About Me”” section.

To add a video to your Instacard background or to your bio in the “About Me” section:

1. Film and upload your video.
2. Upload the video to Youtube or Vimeo.
3. Email the video URL via email to support@realgrader.com
4. Our team will update your Instacard and provide you confirmation within 24-48 hours.

What videos work best on an Instacard?

To add a video to your Instacard you can either install a video as your background or you can add a video thumbnail to your about me section.

1. Film and upload your video.
2. Upload the video to Youtube or Vimeo.
3. Email the video URL via email to support@realgrader.com
4. Our team will update your Instacard and provide you confirmation within 24-48 hours.

How do I request a review using my Instacard?

Want to learn how to request a review? Visit our video support page at https://support.instacard.info/videos/ and WATCH the video titled “Get Reviews”

How do I install my Instacard to my Homescreen?

Visit our video support page at https://support.instacard.info/videos/ and WATCH the video titled “Install Your Instacard”

How can someone add me to their Contacts from the Instacard?

Visit our video support page at https://support.instacard.info/videos/ and WATCH the video titled “Add to Contacts”

How do I add a review to my Instacard from Realtor, Facebook, LinkedIN, Google Business, or other sites?

To add a review you received on a website other than Zillow, send an email to support@realgrader.com with the following information:

1. Title of Review
2. Rating (number of stars)
3. Date
4. Name of Reviewer
5. Source (website where they left you a review)
6. Review left by the Reviewer

Real Grader Setup and Subscription

I bought the Real Grader Setup package. How can I retrieve the list of my profiles and credentials?

Submit an email ticket requesting https://site.instacard.info/contact/

I completed my RealGrader Setup, and would like to update my social media profiles again. What do I do?

Send an email request to support@realgrader.com or submit a ticket via this link: https://site.instacard.info/contact/
Our team will reach out to you and verify your subscription; once your RealGrader subscription is confirmed active, we will begin working on the edits to your profiles

Done For You

Where do I submit my photos and additional information after my onboarding call?

Send pictures, videos, links, and additional information to doneforyou@realgrader.com

When will I receive my post preview?

You will receive a preview of your designed posts to approve within 30 days of your Done For You onboarding call.

How does your team grow my account and followers?

Our growth specialist will connect and engage with individuals, businesses, organizations, and professionals in the neighborhoods that you serve as a realtor. You can expect 50-200 new followers per month.

Contact Information

Four Quick and Easy Solutions – We’re here to help you!

CALL the Instacard Support Team:

We are here for you from 9am – 5pm EST monday to friday, 516.600.0102

v

TEXT the Instacard Support Team:

Text CHAT to 516.600.0102 to chat with the Instacard Support Team by text.

We’re available to respond 9am – 5pm EST, monday to friday, but text us anytime and we’ll get back to you! If it’s urgent, give us a call!

EMAIL US:

We look forward to helping you with your inquiry. While not as quick as Live Chat, we respond to email messages in the order that they are received, and will respond to your email as quickly as possible.

Email us: support@realgrader.com